The dry cleaner that lives next to me could work on setting more competitive prices.
Every time I pay I tell myself I’ll use someone cheaper… but I still end up using the same guys.
(Yeah, part of it is because the dry cleaner lives so close)
… every time I go in there the staff knows me by name and always thanks me for my business.
They started doing this after my first visit. To be honest, I don’t even know their names.
I’ve never encountered a business that is as warm and considerate as the owner and his staff.
What would happen if you tried to made a sincere effort to remember everyone’s name?
What would happen if you thanked everyone (even for the smallest things)?